Wednesday, 9 August 2017

Call Centre Manager job vacancies

Call Centre Manager  job vacancies 

private organization:-           Insta Pizza
job name:-       Customer Care 
job location:-              Gurgaon, Gurgaon
salary structurte:-  Rs:-     15,000 to 24,000 Monthly

Qualification:-    Any Graduate Degree preferred     
age:-             18 - 30 yrs
Communication:-        Fluent English skills Ability to [Speak, Read & Write]   
Experience :-               Experience of 2 yrs mandatory
Working Days:-        6 days (Sunday Off)
Shift Timings:-    1:00 pm - 10:00 pm,
                               11:00 am - 8:00 pm

Job Description:- 

Handling a team of 15 to 20 people
Planning leaves and motivating the team members 
Analyzes data/ reports and provides recommendations to improve business performance 
Constantly work on improving the main KPIs like Productivity / AHT / Quality. 
Highlighting process performance to Senior Management 
Analyze daily / weekly reports - MIS 
Interact with management 
Act as a bridge between the middle and senior management 
Do Appraisals
Ensures departmental standards for Quality, Variability and Efficiency are met or exceeded 
Give subordinates opportunity to develop their own expertise and delegates effectively to ensure shared responsibility for work output 
Drives process improvement within the Business Units by implementing new ideas/ concepts 
Tracks and minimizes variance observed in the calibration results